I’ll write this post in English so it can be understood by more people.
This morning I was looking through my e-mails and I saw two e-mails from Paypal, saying that I had changed my primary e-mail address. At 5:55 AM. You don’t have to be a rocket scientist to understand that I hadn’t done this myself. I tried to log on to my Paypal account immediately and found that my password didn’t work! Instantly after that I checked my bank account and feared that all my money would be gone (our vacation money!) and saw that around 1100 SEK (€ 110) was missing through two transactions, one for around 880 SEK and one for 210 SEK.
My heart was racing and I was sweating like a maniac (I mean, glowing. Ping: Terry Pratchett) but glad that I was missing “only” that amount. I called my bank and cancelled my card and moved all my money to my separate savings account and tried vigorously to get hold of Paypal (who are only open for customer service calls Mon-Fri 08.00-4.30), and ended up sending them an e-mail. The bank lady I spoke to said I had to file a police report and then I could maybe get my money back eventually. So I did. She was extremely helpful although slightly oblivious to what Paypal was.
And then it dawned on me. A few days ago I had received an e-mail from what I thought was Paypal, and it had said that in order to protect us from fraud we, Paypal’s clients, must update our account information.
I was skeptical, I had never seen that before, but all the links worked, the e-mail template was the same as Paypal’s and so on and so forth. Obviously, I fell for it and entered my debit card number and everything. STUPID STUPID STUPID!!!
I have now done what I can to deal with this extremely unnecessary fuck-up, and advise all of you to be on your guard.